I went through a refi utilizing James and the Simplist platform to refi our home during this time of extremely low rates. James was a great broker, making himself very available (within reason) for any questions I had, and he was great at providing useful info and feedback, even when he was clearly extremely busy with other clients trying to take advantage of the great rates available currently. We ultimately were able to float the rate for a while, then lock on a very quick closing with an extremely great rate. Between James and our loan processor Dan, I was always able to get my questions answered within a reasonable timeframe and overall this was a great experience. James really worked hard to get me the best rate and to make sure the terms were agreeable to my financial situation.
Extremely courteous and helpful, even in a crazy time!