Great experience, I applied online and initially got assigned a representative (I do not recall his name). I had a complicated loan because I have a Home Equity loan too. I could not reach the representative assigned to me (don’t know what happened there) but James took up my problem (he actually took it very personal - like my problem was his problem) and completed my refinance. I am not sure he got credit for the work he did with me since my application was assigned to someone else. Very happy with the end process.
Attentive, problem fixer